Return & Refund Policy
Last updated: August 27, 2026
You have 60 days from the date of your order to request a refund. This page explains exactly how it works, who pays for what, and where to send your bottles.
The short version. Contact us within 60 days at (312) 680-3281 or support@carecenterteam.com. We give you an RMA number and you ship the bottles to PO Box 12730, Ogden, UT 84412. Unopened bottles are refunded in full at the purchase price. Return shipping is paid by the customer. Original shipping charges are not refundable.
1. The 60-day money-back guarantee
If SugarGenesis is not right for you, you may request a refund of the purchase price within 60 days of your order date. The 60 days are counted from the date the order was placed, not the date it arrived.
2. What is eligible
- Unopened, unused bottles in their original sealed condition are eligible for a full refund of the purchase price.
- Opened bottles may be refunded at our discretion when returned together with the unopened bottles from the same order. Contact us and we will tell you what applies to your specific order before you ship anything.
- Original shipping and handling charges are not refundable.
- Requests made after 60 days from the order date are not eligible.
3. Who pays return shipping
The customer is responsible for the cost of return shipping. We do not provide prepaid return labels and we do not reimburse postage, insurance or tracking fees for returned merchandise.
The one exception: if we shipped you the wrong product, or the product arrived damaged or defective, we cover the return shipping and we replace or refund the order in full, including original shipping. Contact us within 14 days of delivery and keep the packaging.
We strongly recommend using a trackable shipping method. We cannot issue a refund for a package that never reaches our fulfillment house, and we are not responsible for returns lost in transit.
4. How to request a refund — step by step
- Contact us first. Call (312) 680-3281 or email support@carecenterteam.com. Include your order number, the name on the order, and the email address you used.
- Get your RMA number. We issue a Return Merchandise Authorization number and confirm what to send back. Returns received without an RMA number cannot be matched to your order and may not be processed.
- Write the RMA number on the outside of the package.
- Ship the bottles to the return address below, at your own cost, using a trackable method.
- Send us the tracking number so we can watch for the package.
5. Return address (fulfillment house)
Ship all returns to
SugarGenesis Returns
PO Box 12730
Ogden, UT 84412
United States
Include your RMA number on the outside of the package and, if possible, a note with your order number inside.
6. When you get your money back
Once your return is received and inspected at our fulfillment house, we notify you and issue the refund. Refunds are processed by BuyGoods, the retailer of this product, and are credited to the original payment method. Please allow 5 to 10 business days after processing for the credit to appear on your statement, depending on your bank or card issuer.
7. Damaged, defective or incorrect orders
Contact us within 14 days of delivery. Keep the product and all packaging, and send photos if you can. We will replace the order or refund it in full, including original and return shipping. You will not be asked to pay anything.
8. Lost or undelivered packages
If tracking shows your order as delivered but you did not receive it, contact us within 14 days. If tracking shows the package as lost in transit, contact us and we will open a claim with the carrier and reship or refund your order.
9. Cancelling an order
If your order has not shipped yet, contact us immediately and we will cancel it and refund you in full with no return needed. Once an order has shipped it can no longer be cancelled, but it remains covered by the 60-day guarantee above.
10. No subscriptions to cancel
Every order on this site is a one-time purchase. There is no subscription, no auto-ship and no recurring billing, so there is nothing to cancel and you will never be charged again unless you place a new order yourself.
11. Chargebacks
Please contact us before disputing a charge with your bank. A refund through us is faster than a chargeback, and we would rather solve the problem directly. We honor this policy in full and in good faith.
12. Contact for returns and refunds
Phone: (312) 680-3281, Monday to Friday, 9:00 AM – 5:00 PM Eastern Time
Email: support@carecenterteam.com
Business address: Click Vault LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States